Actions

The first column of the transaction listing contains a Select box which will be unchecked by default.  Select the box next to the transaction to make a change, and then select an action link at the bottom of the page (these actions appear as hyperlinks).  For example, the All transactions View includes:

• Select All
• Hold Selected Items
• Unhold Selected Items
• Void/Delete Selected Items

The available actions vary depending on the transaction view.

For example: in the All Transactions view, there may be both Pending Authorization and Pending Settlement transactions that a user selects.  In this case, the Pending Authorization transaction will be deleted and the Pending Settlement transactions will be voided when the user clicks Void/Delete Selected Items.

Note: Once you select the Void/Delete Items option, the transaction cannot be returned to the current batch.

When Select All is chosen, it will select transactions that may be out of view.  Scroll down to make sure all transactions selected are the ones you intend to select for this action.

Important Fields

You may want to pay close attention to the following fields, which are displayed in all Views:

• AVS Response - Address Verification Service checks the billing address provided by the customer against the billing address on file with the issuing bank and returns one of the following responses:
  • Y: Exact match
  • A: Address match only
  • Z: ZIP match only
    N: No match
    U: Response unavailable - could be any of the following; address unavailable, non U.S. card issuer, issuer does not participate, issuer system unavailable or service not supported
• CVV Response - Checks the validation printed on the card with the value on file at the issuing bank and returns one of the following responses:
  M: Match
  N: No match
  P: Response unavailable
• Flag
  Red: transactions which may pose an elevated risk potential - based on AVS results, CVV results, authorization-to-settlement time-frames, etc.
  Yellow: potential for higher processing costs - authorization-to-settlement time-frames, extended data not included on Commercial or Purchasing cards, etc.
• Memo: A specific reason will be given on Failed transactions. Additional information may be given on some other transactions.